FAQ

Once your order has been placed, you can track its status by logging into your account and visiting the ‘My Orders’ section. You will also receive a tracking number via email, which you can use to monitor the delivery progress.

Our delivery process begins as soon as your order is confirmed. Orders are processed within 24 hours. You will receive an email notification with tracking information once your order has been shipped.

Our return and refund policy allows you to return most items within 14 days of receipt for a full refund or exchange, provided the items are in their original condition and packaging. To initiate a return, please contact our customer service team. Once the return is processed, refunds will be issued to your original payment method within 5-7 business days. For more details

If you encounter any issues with your online order, you can contact via the contact form on our Contact Us page.

Yes, your personal and payment information is secure when shopping online at HerbsnSpiceit. We use secure payment checkout with all major card providers and payment methods to ensure your data is protected. Our website is also SSL encrypted to provide an additional layer of security.

For orders under £45.00, our standard delivery rates of £5.99 will apply.

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